Terms and Conditions

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Terms and Conditions for Family Ties Inn – Lodge & Restaurant

1. Introduction

Welcome to Family Ties Inn, a premium lodge and restaurant in Bagamoyo. By accessing our services, booking accommodations, or dining at our restaurant, you agree to comply with these Terms and Conditions.

2. Reservations & Bookings

• Room Reservations: Guests must book through our website, phone, or in person. A valid ID is required at check-in.
• Advance Payment: A 50% deposit is required to confirm reservations. The balance is payable at check-in.
• Cancellation Policy:
  • 48 hours before check-in – Free cancellation
  • Less than 48 hours – 50% of the total amount will be charged
  • No-show – 100% charge applies
• Check-in & Check-out:
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM

3. Restaurant Policies

• Table Reservations: Recommended for large groups. Walk-ins are welcome.
• Food Allergies & Dietary Restrictions: Please inform our staff of any allergies before ordering.
• Outside Food & Beverages: Not allowed unless approved by management.
• Service Charge: A 10% service charge applies to dining bills.

4. Payment & Refunds

• We accept cash, credit/debit cards, and mobile payments.
• Refunds (if applicable) will be processed within 7 business days.

5. Guest Responsibilities & Conduct

• Noise Levels: Guests must maintain a quiet environment from 10:00 PM – 7:00 AM.
• Damages: Any damage to property will be charged to the guest.
• Pets: Allowed in designated areas only.

6. Liability Disclaimer

• Family Ties Inn is not responsible for loss of valuables. Use in-room safes for security.
• Guests use facilities at their own risk.

7. Amendments & Changes

• We reserve the right to update these Terms & Conditions at any time. Changes will be posted on our website.

8. Contact Us

📍 Mapinga, Bagamoyo, Tanzania
📞 +255 763019744
📧 info@familytiesinn2022@gmail.com

By using our services, you agree to these terms. Thank you for choosing Family Ties Inn!